AI & Care Products

Clinical review for AI products that talk to families

If your product answers questions about a crying baby, a struggling teen, or a parent who is declining, someone with clinical training should check what it says. Tammy reviews it before families do.

Tammy Gold, LCSW, MSW, CEC

Columbia University

20 years in family care

Author, Secrets of the Nanny Whisperer (Penguin)

TODAY · GMA · CBS

What gets reviewed

Answers — accuracy, tone, and whether advice fits the age and situation
Escalation — when the product should stop and send someone to a doctor, therapist, or emergency help
Red flags — test prompts for the situations a chatbot is most likely to miss
Intake and matching logic — whether the questions capture what a clinician would want to know
Family-facing content — onboarding, help articles, and caregiver guides

How a review runs

Kickoff to agree on scope, risk areas, and the families you serve
Hands-on testing with realistic scenarios across infancy, childhood, teens, and eldercare
Written findings, ranked by risk, with suggested rewrites
Follow-up review after changes ship

Reviews are clinical and editorial. They don’t replace your legal, regulatory, or medical-device review.

Why a care map matters

A chatbot answers the question it was asked. A clinician asks what’s underneath it: the child’s age and temperament, who else is in the home, what changed recently. The Care Map Method was built to catch those needs. Tammy uses it as a lens for reviewing what an AI product notices and what it misses.

Questions buyers ask

Do you work under NDA?

Yes. All product reviews are confidential.

Can you write the content instead of just reviewing it?

Yes. Clinical content and licensed Care Map Method material are available as separate projects.

Is this a one-time project or ongoing?

Either. Many teams start with one review and move to a monthly retainer as the product evolves.

Published work

The books behind the method

Tammy wrote Secrets of the Nanny Whisperer (Penguin) and the Care Map Method™ book series, a structured framework for family care from infancy through the teen years and into eldercare. The same framework is what organizations license, teach, and build programs on.