Manager Training

Training managers to support the caregivers on their teams

Most managers want to help and don’t know what to say. This training gives them the words, the boundaries, and a simple way to work with an employee whose family needs them.

Tammy Gold, LCSW, MSW, CEC

Columbia University

20 years in family care

Author, Secrets of the Nanny Whisperer (Penguin)

TODAY · GMA · CBS

Where managers get stuck

Noticing something is wrong but not knowing whether to ask
Saying too much, promising too much, or making it about themselves
Treating a caregiving crunch as a performance problem
Not knowing which benefits exist or how to point someone to them
Covering the workload fairly for the rest of the team

What the training covers

Recognizing caregiving strain — the patterns that show up at work
The first conversation — scripts for opening it, listening, and not overstepping
Flexible plans that hold — short-term adjustments that protect the employee and the team
Pointing to resources — connecting people with your EAP, leave policies, and caregiving benefits
Boundaries for the manager — supporting without becoming the counselor

Leave, accommodation, and legal questions are always routed to your HR and legal teams. The training teaches managers when to do that, not how to interpret policy.

Formats

90-minute live training (virtual or in person)
Two-part series with practice scenarios between sessions
Train-the-trainer session for your L&D team, using licensed Care Map Method materials
Short manager guide and conversation cards for your intranet

Questions buyers ask

Is this DEI or legal compliance training?

No. It’s practical people-management training about caregiving. It works alongside your existing compliance training.

Can it be recorded for new managers?

Yes. Many companies record one live session and add it to manager onboarding.

Does it cover childcare and eldercare?

Both. The same framework works whether the employee’s crisis is a toddler or a parent.

Published work

The books behind the method

Tammy wrote Secrets of the Nanny Whisperer (Penguin) and the Care Map Method™ book series, a structured framework for family care from infancy through the teen years and into eldercare. The same framework is what organizations license, teach, and build programs on.